For any questions not clarified below, please contact us at: firstname.lastname@example.org
How fast do you ship?
Orders are typically processed and shipped within 1 business day (Monday-Friday). Orders placed on holidays and weekends are processed the following business day.
Orders containing custom items may take an additional 1-2 days to ship.
Where do you ship from?
We are located in the United States, with two shipping locations (Dallas, Texas and Miami, Florida). We collect sales tax on all orders shipped to addresses in both Texas and Florida.
How long does it take for orders to arrive?
Shipping times are dependent on the method you select at checkout. If you purchased over the amount to enable free shipping, we will do our best to get your order shipped out as soon as possible.
Once we have shipped your package, we cannot be liable for transit times, weather-related delays, or service interruptions. Depending on the shipping method you select, your order may take anywhere from 2-5 business days to arrive (within the United States). Shipping to International destinations varies widely.
Please note that we are not responsible for service transit time. Transit times are provided by the carrier, and may vary by destination - especially during peak shipping periods.
Packages shipped within the United States will be shipped by USPS, UPS, or FedEx, depending on weight and your preference at checkout. If you would like to purchase upgrades such as insurance or signature confirmation, we will be happy to provide those services at your expense.
Shipping time is in addition to standard processing time. Shipping times are estimates, and are not guaranteed.
Notes on shipping carriers:
If you receive free shipping, we will select the most economical method to ship your package. We can not adhere to 'need by dates' if you receive free shipping. Please allow up to 1 week to receive your package.
Smartpost/Surepost: UPS or Fedex picks the package up and delivers it to the customer's local post office for final delivery. This is an economy service.
Ground Delivery: UPS or FedEx Ground delivers the package. Weekends are not considered transit days.
Priority Mail: Delivery by the US Postal Service. Does not guarantee delivery dates or time in transit.
2 & 3 Day Express: Weekends are not considered transit days
Next Day Air: Allow 1 business day (no weekends) from the day your order ships. Orders placed before 12 noon CST ship same day. Even though we waive the signature confirmation for delivery on Express Packages, the carrier still may require a signature as proof of delivery. Tracking info will be emailed to you.
The day of shipment is not considered a transit day by any of our carriers, no matter what time the order is placed, processed, or shipped.
We reserve the right to upgrade your shipping method as we deem appropriate, including switching to a different carrier or service provider to deliver your package faster or more reliably. We do not ship on third party accounts.
Do you ship internationally?
Yes! Read more about international shipping below:
We are happy to ship internationally. Your shipping total will be calculated based on weight and destination at checkout. RicebyRice USA (Sneiza LLC) cannot be responsible for any international custom and duty fees, taxes, or brokerage fees assessed by the carrier. These fees are in addition to, and not included in, the cost of shipping. We are obligated to declare all items as merchandise, and will not mark items as "gift". We cannot be liable for any delays due to packages held at customs. The following shipping times are approximate, and include processing time:
Priority Mail International: Allow 7-14 business days for your package to arrive - this time frame was quoted to us by the USPS Office. The post office will not consider the package 'missing' until 183 days have passed. Insurance is recommended. We have found this shipping method to be unreliable. Tracking info will be emailed to you. We are unable to track your package once it leaves the United States.
- FedEx International Deliveries: Allow 7-10 Business Days for your package to arrive. Tracking info will be emailed to you. We are not liable for customs fees, duties, taxes, or brokerage fees assessed by the carrier or the destination government.
- Canadian customers choosing UPS Ground: Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 20, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
If you have a question that was not answered here (or just want to say hello), please feel free to get in touch with us via our contact form or email us at: email@example.com