RETURNS

RETURNS

For any questions not clarified below, please contact us at: cs-us@rice.dk

We want you to be happy with your purchase!  If the products you selected didn't work out, we will refund your original payment method for returns received within 30 days of the original purchase date. 

Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded.

If you received a promotional discount on your order, that amount will be deducted from your return.

Returns received past the allowable date (as shown on your packing list), or containing ineligible items will not be refunded.

Items must be returned in unused condition in their original packaging (including stickers and barcode) within 30 days of original purchase date. Make sure to ship returns in a sturdy box, as damaged returns cannot be accepted.  We do not accept returns in paper or padded mailers.

The following items are final sale and cannot be returned:

  • Custom products created just for you
  • Holiday specific items
  • Sale items (anything marked down before purchase, not using a coupon code).

Can I return part of my order? 

We want you to be happy with your purchase!  If the products you selected didn't work out, we will accept returns for most items within 30 days of the original purchase date.  You can view our return policy here.

    I received my order and one of the items is incorrect/missing/damaged

    Oh no, we're sorry!  Please let us know what you ordered and what you received in its place.  Missing, incorrect, or damaged items must be reported to us within 2 days of receipt of the package.  We will send you either a return label or a claim form to fill out and sign.  Please keep the entire contents of the package handy until you've filled out your claim form. We may need photos of the damaged parcel in order to file a claim.

    What happens if I refuse the delivery, or I am not home to accept the delivery?  

    All carriers will charge a fee to return the package to the sender.  Since we shipped the package on your behalf, you will be liable for the return shipping fees if you refuse delivery, or if an attempt has been made multiple times by the carrier with no success.

    The tracking on my order says it was delivered, but I never received it - can you help? 

    Once the package has left our facility, it's more effective to contact the carrier directly. Make sure to have your tracking information handy so they can help you track it down. 

      On occasion, packages are lost or stolen in transit. We can not be liable for packages once they have been delivered to the carrier. Unless you have opted to insure these packages, we can not be responsible for any refunds on lost or stolen packages.

      If package theft is a concern, please consider shipping to a PO Box, your business address, or a trusted neighbor that will be home to accept your delivery.

      I gave you the wrong shipping address. Can you change it?  

      Please let us know of changes ASAP since we ship super fast! After the package has left our facility, we will be unable to make any changes. If the package is returned by the carrier, we will be happy to issue a refund for the items, or re-ship to a new address, but you will be responsible for the re-ship charges.

      Do you offer coupons or discount codes?  

      The best way to find out about discounts or coupons is via our newsletter - make sure to sign up for our mailing list!

      Can you add a gift note to my purchase?  Of course!  We're happy to include a hand-written gift note.  Just let us know what you'd like it to say.  

      Will you share or sell my personal information with anyone? 

      We will use your information to ship your package, and to contact you if we have questions about your order.  We will not share your name, email address, or contact information with any third parties unless required by law.

      If you have a question that was not answered here (or just want to say hello), please feel free to get in touch with us via our contact form or email us at: cs-us@rice.dk